Hi, Your privacy is important to Orderlah. Please read this Privacy Notice carefully as it forms part of the Terms of Use which govern the use of the Orderlah.

Purpose of Collection and Use of Personal Data

In the course of using the web, Users may disclose or be asked to provide personal information and/or data. In order to have the benefit of and enjoy various services offered by the web, it may be necessary for Users to provide Orderlah with their personal information and/or data. Although Users are not obliged to provide the information and/or data as requested on the web, Orderlah will not be able to render certain services on the web in the event that Users fail to do so.

Orderlah’s purposes for collecting and using the information and data on the web include but are not limited to the following:

a. for the daily operation of the services provided to Users;

b. to handle and follow up on enquiries, requests and complaints from Users;

c. to contact Users regarding administrative notices and communications relevant to his/her use of the web and to respond to Users’ inquiries or requests;

d. to assist Orderlah with developments for future marketing and promoting purposes or other internal purposes;

e. to verify the identity of Users who have posted advertisements, materials, representations, messages, views or comments or such other information (collectively “Information“) on the web;

f. to identify Users who have viewed the Information posted on the web;

g. to facilitate Orderlah and/or its affiliates to use the Users’ personal data for the purposes relating to the provision of services offered by Orderlah and marketing services and/or special event of Orderlah and/or its affiliates;

h. to obtain statistics about Users to analyze usage of the web in order to help its further development; and

i. for purposes other than the above mentioned which are related to Orderlah ’s and/or its affiliates’ provision of their product and/or services.

Orderlah strives to only collect personal data which are necessary and adequate but not excessive in relation to the purposes set out hereinabove.

If Orderlah requires the use of your personal data for a purpose other than those set out hereinabove, we will request your prescribed consent to the same. If you are a minor, the prescribed consent should be given by your parent or guardian.

Collection of Personal Data

Orderlah may collect personal information and/or data about a User, such as his/her name, login ID and password, address, email address, phone number, date of birth, nationality, that is/are not otherwise publicly available. Occasionally, Orderlah may also collect additional personal information and/or data from a User in connection with contests, surveys, or special offers.

Only duly authorized staff of Orderlah will be permitted to access Users’ personal information and data, and Orderlah shall not release such personal information and data to any third parties save and except in the circumstances listed under the section headed “Disclosure or Transfer of Data” below.

Additional Terms applicable to Merchants

You are responsible for all the item postings and maintaining the confidentiality of your Merchant account, Company Profiles and passwords, as applicable.

Merchant Materials may not contain:-

• Material or links to material that is discriminatory, sexually explicit, obscene, libelous, defamatory, threatening, harassing, abusive, or hateful, or solicits personal information from anyone under 18.

• Post item in a manner that does not comply with applicable local, national laws, including but not limited to laws relating to labor, data privacy, data access and use, and intellectual property;

Disclosure or Transfer of Data

Orderlah agrees to take all practicable steps to keep all personal information and data of Users confidential and/or undisclosed, subject to the following.

Generally speaking, Orderlah will only disclose and/or transfer Users’ personal information and/or data to Orderlah’s personnel and staff for the purpose of providing services to Users and corporate clients of Orderlah who have made specific requests for such information and/or data with Users’ prior consent. However, Orderlah may disclose and/or transfer such information and/or data to third parties under the following circumstances:

a. where the information and/or data is disclosed and/or transferred to any third party suppliers or external service providers who have been duly authorized by Orderlah to use such information and/or data and who will facilitate the services on the web, under a duty of confidentiality;

b. where the information and/or data is disclosed and/or transferred to any agents, affiliates or associates of Orderlah who have been duly authorized by Orderlah to use such information and/or data;

c. where Orderlah needs to protect and defend its rights and property;

d. where Orderlah considers necessary to do so in order to comply with the applicable laws and regulations, including without limitation compliance with a judicial proceeding, court order, or legal process served on the web;

e. where Orderlah deems necessary in order to deliver the products and services that we offer and cultivate a positive user experience; and/or

f. where Orderlah deems necessary in order to maintain and/or improve the services on the web.

Data Deletion Request

Orderlah offers all Users the opportunity to request data deletion for any data associated with their account.

Q: How can Users request data deletion?

A: Users can submit a data deletion request by emailing us admin@order-lah.com. Please include as much information as possible regarding which data the Users would like to be deleted.

Q: What is the data deletion process?

A: Once data deletion is requested, the Users will be asked to provide identifying security information for account ownership verification. Once the account ownership is verified and confirmed, the data deletion request enters our queue and we will reach out and keep the Users updated on the deletion progress.

Q: What kind of data will be deleted and how long it taken?

A: All the data including order and transaction history, log data and all related backup generally will be deleted within 14 working days. Once data has been deleted, it cannot be recovered.

Generally, Orderlah should delete the data based on the Users request. But Orderlah reserve the right to refuse to delete the data in the following circumstances:

• When keeping the data is necessary for establishing, exercising or defending legal claims;

• When Orderlah is legally obliged to keep hold of the data such as to comply with financial or other regulations;

• When keeping hold of the data is necessary for reasons of public health in the public interest;

If an exemption applies, Orderlah can either fully or partly refuse to comply with the data deletion request. Orderlah will respond to the Users and explain why we refuse the request, and let the Users know about his/her right to complain about this decision to us, or through the courts.